James Pascoe deploys Rimini Street support across eight brands in New Zealand and Australia


James Pascoe Group has partnered with Rimini Street for its support services in connection with SAP ERP applications across eight retail brands in New Zealand (NZ) and Australia.

Rimini Street is an independent provider of enterprise software support services.

James Pascoe Group IT head David Lean said: “We have been running a stable on-premise SAP ERP application system across all of our businesses for nearly a decade and were spending a reasonable amount of money with SAP for maintenance and upgrades, but not getting a return for the dollars spent.

“With the switch to Rimini Street, we immediately saved on our annual support fees. The company is helping us optimise our maintenance spend, giving us the opportunity to focus on more innovative programmes that will help grow our future retail business.”

Rimini Street APAC and Middle East managing director Andrew Powell added: “Organisations like James Pascoe have made the switch to Rimini Street support to free up resources and time to focus on areas of strategic importance that will help differentiate their business from the competition.”

Rimini Street claims to provide its clients with a support team that includes a primary service engineer with ten years of experience in the applications and technology being supported.

"The company is helping us optimise our maintenance spend, giving us the opportunity to focus on more innovative programmes that will help grow our future retail business.”

According to Rimini Street, the current software release will last for at least 15 years without the need for an upgrade.

Headquartered in NZ, James Pascoe Group owns local brands, including bookstore Whitcoulls, kitchen specialist Stevens, and department store chain Farmers Trading Company, jewellery chains Pascoes and Stewart Dawsons, and Australian jewellery chains Prouds, Angus & Coote and Goldmark.

James Pascoe has a network of more than 730 retail stores across NZ and Australia.


Image: James Pascoe Group switches to Rimini Street for support of SAP Applications across eight retail brands. Photo: courtesy of Rimini Street.