The global retail industry experienced a 1% drop in new job postings related to customer loyalty in Q1 2023 compared with the previous quarter, according to GlobalData’s Job Analytics. This compares to a 12% increase versus Q1 2022. GlobalData’s Customer Loyalty in Apparel – Thematic Research report identifies the important themes and companies that have made a mark in the apparel sector, and explains the geographical dynamics of the market. Buy the report here.
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Notably, Sales and Related Occupations jobs accounted for a 37% share of the global retail industry’s customer loyalty-related total new job postings in Q1 2023, down 20% over the prior quarter.
Sales and Related Occupations drive customer loyalty-related hiring activity
Sales and Related Occupations, with a share of 37%, emerged as the top customer loyalty-related job roles within the retail industry in Q1 2023, with new job postings drop by 20% quarter-on-quarter. Personal Care and Service Occupations came in second with a share of 9% in Q1 2023, with new job postings dropping by 6% over the previous quarter.
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The other prominent customer loyalty roles include Healthcare Practitioners and Technical Occupations with a 6% share in Q1 2023, Management Occupations with a 6% share of new job postings.
Top five companies in retail industry accounted for 47% of hiring activity
The top companies, in terms of number of new job postings tracked by GlobalData, as of Q1 2023 were Macy's, TJX, 7-Eleven, Gap, and Buckle. Together they accounted for a combined share of 47% of all customer loyalty-related new jobs in the retail industry.
Macy's posted 8,635 customer loyalty-related new jobs in Q1 2023, TJX 8,574 jobs, 7-Eleven 6,494 jobs, Gap 5,697 jobs, and Buckle 4,691 jobs, according to GlobalData’s Job Analytics.
Hiring activity was driven by the US with a 92.52% share of total new job postings, Q1 2023
The largest share of customer loyalty-related new job postings in the retail industry in Q1 2023 was in the US with 92.52% followed by Canada (2.94%) and the UK (1.89%). The share represented by the US was two percentage points higher than the 90.39% share it accounted for in Q4 2022.
For further understanding of GlobalData's Customer Loyalty in Apparel – Thematic Research buy the report here.
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData’s Jobs Analytics uses machine learning to uncover key insights from tracking daily job postings for thousands of companies globally. Proprietary analysis is used to group jobs into key thematic areas and granular sectors across the world’s largest industries. classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
