The global retail industry experienced a 1% drop in new job postings related to customer loyalty in Q1 2023 compared with the previous quarter, according to GlobalData’s Job Analytics. This compares to a 12% increase versus Q1 2022. GlobalData’s Customer Loyalty in Apparel – Thematic Research report identifies the important themes and companies that have made a mark in the apparel sector, and explains the geographical dynamics of the market. Buy the report here.
Notably, Sales and Related Occupations jobs accounted for a 37% share of the global retail industry’s customer loyalty-related total new job postings in Q1 2023, down 20% over the prior quarter.
Sales and Related Occupations drive customer loyalty-related hiring activity
Sales and Related Occupations, with a share of 37%, emerged as the top customer loyalty-related job roles within the retail industry in Q1 2023, with new job postings drop by 20% quarter-on-quarter. Personal Care and Service Occupations came in second with a share of 9% in Q1 2023, with new job postings dropping by 6% over the previous quarter.
The other prominent customer loyalty roles include Healthcare Practitioners and Technical Occupations with a 6% share in Q1 2023, Management Occupations with a 6% share of new job postings.
Top five companies in retail industry accounted for 47% of hiring activity
The top companies, in terms of number of new job postings tracked by GlobalData, as of Q1 2023 were Macy's, TJX, 7-Eleven, Gap, and Buckle. Together they accounted for a combined share of 47% of all customer loyalty-related new jobs in the retail industry.
Macy's posted 8,635 customer loyalty-related new jobs in Q1 2023, TJX 8,574 jobs, 7-Eleven 6,494 jobs, Gap 5,697 jobs, and Buckle 4,691 jobs, according to GlobalData’s Job Analytics.
Hiring activity was driven by the US with a 92.52% share of total new job postings, Q1 2023
The largest share of customer loyalty-related new job postings in the retail industry in Q1 2023 was in the US with 92.52% followed by Canada (2.94%) and the UK (1.89%). The share represented by the US was two percentage points higher than the 90.39% share it accounted for in Q4 2022.
For further understanding of GlobalData's Customer Loyalty in Apparel – Thematic Research buy the report here.