British supermarket chain Morrisons has chosen NCR Voyix commerce platform to upgrade its point-of-sale (POS) systems to enhance shopping experience for its customers.
The move will see the implementation of new POS technology across 13,000 checkout lanes in almost 500 stores under a five-year agreement.
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The initiative signifies Morrisons’ shift away from outdated POS systems towards more streamlined and scaleable solutions.
Continual support for the upgraded software will be delivered through the NCR Voyix Managed Service, which includes advanced service desk features.
The partnership extension entails Morrisons adopting a modern software-as-a-service (SaaS) framework maintained by NCR Voyix Edge, which is expected to improve customer interactions and facilitate swift integration of updates and new functionalities.
The platform’s NCR Voyix Insights component will furnish Morrisons with real-time data and analytics to inform better strategic decisions.
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By GlobalDataMorrisons group retail director Martin Dawson stated: “We are very pleased to have chosen NCR Voyix as our commerce solutions and services partner to help us further improve our retail technology as we seek to operate with greater agility and efficiency for the benefit of our customers now and well into the future.”
NCR Voyix’s platform will enable Morrisons to introduce novel digital experiences that are personalised for their customers.
The infrastructure provided by NCR Voyix Edge equips Morrisons to operate their physical stores with the same efficiency as their digital platforms while catering to the specific needs of a dynamic retail IT landscape.
The introduction of NCR Voyix’s next-generation self-checkout will decrease waiting times and improve overall customer satisfaction.
NCR Voyix retail and payment president Darren Wilson stated: “Technology evolves at lightning speed, and older, legacy solutions make it difficult for retailers to progress at the pace required to effectively compete.
“We are delighted Morrisons has chosen NCR Voyix’s interconnected retail solutions to help their entire supermarket portfolio by elevating store performance along with the customer and employee experience.”
In March 2025, Morrisons reported that its total sales for the first quarter of the fiscal year 2024/25 rose 2.4%, bringing the figure to £4bn ($5.1bn).
