AI agents are revolutionising customer experience
Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from customer service to personalisation) has been…
All articles by GlobalData Technology
GlobalData Technology
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Retail tech trends: Metaverse tops Twitter in Q1 2022
Metaverse leads as Retail Insight Network lists the top five terms tweeted on retail tech in Q1 2022, based on…
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CPaaS is the key to omni-channel success for retail businesses
Communications platform-as-a-service (CPaaS) looks set to revolutionize the omni-channel customer experience. This means supporting customers across different channels, with a…
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Future of servers, storage and networks: Ten companies predicted to succeed
Google parent Alphabet, Intel and Amazon are the three IT companies best placed to succeed in the servers, storage and…
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Amazon moves from strength to strength in the UK
Amazon’s full-year 2018 results show no sign that the online behemoth is slowing down, with UK revenue rising 23.3% against…
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Beauty companies turn to technology for greater market share
With beauty at the forefront of this year's Consumer Electronics Show in Las Vegas, 2019 can expect to see a…
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Home router security is a ticking time bomb
Securing the home network used to be about restricting access and setting up firewalls. Now it’s about fighting elusive black…
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Online retailers brace for hard Brexit
What will a hard Brexit mean for UK online shoppers? In a nutshell – higher costs and most likely a…
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Cable says forget 5G, we’ve got 10G broadband
At the world's largest technology show, CES 2019, held in Las Vegas earlier this month, the cable industry staked its…
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How are digital payment solutions transforming smaller retailers?
Smaller retailers, street traders, corner cafes, and cabbies have relied on the cash economy for decades, and could not afford…