The retail industry continues to be a hotbed of patent innovation. Activity is driven by risk mitigation, convenience, rising labor cost, and the growing importance of technologies such as cybersecurity, artificial intelligence, and robotics. In the last three years alone, there have been over 59,000 patents filed and granted in the retail industry, according to GlobalData’s report on Cybersecurity in retail: secure self-service terminals. Buy the report here.

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According to GlobalData’s Technology Foresights, which uses over 126,000 patents to analyze innovation intensity for the retail industry, there are 50+ innovation areas that will shape the future of the industry.

Secure self-service terminals is a key innovation area in cybersecurity

Secure self-service terminals refer to the automated teller machines (ATMs) and similar self-service devices designed for users to conduct financial transactions independently, without requiring assistance from a human teller. These terminals are equipped with robust security features and protocols meticulously crafted to safeguard user information and the integrity of transactions.

GlobalData’s analysis also uncovers the companies at the forefront of each innovation area and assesses the potential reach and impact of their patenting activity across different applications and geographies. According to GlobalData, there are 65+ companies, spanning technology vendors, established retail companies, and up-and-coming start-ups engaged in the development and application of secure self-service terminals.

Key players in secure self-service terminals – a disruptive innovation in the retail industry

‘Application diversity’ measures the number of applications identified for each patent. It broadly splits companies into either ‘niche’ or ‘diversified’ innovators. 

‘Geographic reach’ refers to the number of countries each patent is registered in. It reflects the breadth of geographic application intended, ranging from ‘global’ to ‘local’.

Patent volumes related to secure self-service terminals

Company Total patents (2021 - 2023) Premium intelligence on the world's largest companies
Diebold Nixdorf 217 Unlock Company Profile
Capital One Financial 88 Unlock Company Profile
Bank of America 85 Unlock Company Profile
NCR 82 Unlock Company Profile
Glory 53 Unlock Company Profile
Mastercard 49 Unlock Company Profile
JPMorgan Chase 33 Unlock Company Profile
PayPal 32 Unlock Company Profile
U.S. Bancorp 29 Unlock Company Profile
Wells Fargo 19 Unlock Company Profile
Brink's 19 Unlock Company Profile
International Business Machines 19 Unlock Company Profile
Western Union 17 Unlock Company Profile
Hitachi 16 Unlock Company Profile
Outerwall 13 Unlock Company Profile
Citigroup 13 Unlock Company Profile
Visa 11 Unlock Company Profile
BBVA 10 Unlock Company Profile
American Express 10 Unlock Company Profile
Guangzhou Radio Group 9 Unlock Company Profile
Fiserv 9 Unlock Company Profile
Walmart 8 Unlock Company Profile
Gelliner 8 Unlock Company Profile
American Cash Exchange 7 Unlock Company Profile
Block 7 Unlock Company Profile
CPI Card Group 7 Unlock Company Profile
CO-OP Financial Services 6 Unlock Company Profile
Harex Infotech 6 Unlock Company Profile
The Toronto-Dominion Bank 6 Unlock Company Profile
Global Payments 5 Unlock Company Profile
Acrisure 5 Unlock Company Profile
Mitsubishi UFJ Financial Group 5 Unlock Company Profile
Hyosung 4 Unlock Company Profile
Crane 4 Unlock Company Profile
Advanced New Technologies 4 Unlock Company Profile
CPL Acquisition 4 Unlock Company Profile
NEC 4 Unlock Company Profile
SOCASH. 4 Unlock Company Profile
Coocon 3 Unlock Company Profile
Alibaba Group 3 Unlock Company Profile
Fuji Electric 3 Unlock Company Profile
Coino (UK) 3 Unlock Company Profile
eBay 3 Unlock Company Profile
Macronix International 3 Unlock Company Profile
Samsung Group 3 Unlock Company Profile
Indigo Agriculture 2 Unlock Company Profile
INTEGRATED TECHNOLOGY SYSTEMS 2 Unlock Company Profile
The Banktech Group 2 Unlock Company Profile
China Investment 2 Unlock Company Profile
Industrial and Commercial Bank of China 2 Unlock Company Profile

Source: GlobalData Patent Analytics

Leading patent filers in the secure self-service terminals space include Diebold Nixdorf, Capital One Financial, Bank of America, NCR, and Diebold Self-Service Systems. Diebold Nixdorf is an American technology company specializing in financial and retail technology, primarily focusing on the installation and maintenance of self-service transaction systems. In 2022, Diebold Nixdorf helped in modernizing Victoriabank's self-service device network. As part of the initiative, Victoriabank not only expanded its ATM network, but also replaced older machines with brand-new Diebold Nixdorf devices.

In terms of application diversity, Guangzhou Radio Group is the leading company in the secure self-service terminals space, while NEC and Fuji Electric in the second and third positions, respectively.

By geographic reach, Brink's leads the pack, followed by Outerwall and BBVA.

The benefits of secure self-service terminals in the cybersecurity landscape are to enhance data protection, reduce errors, and optimize operational efficiency. The terminals enforce strong authentication process, which helps in mitigating risks and amplifying security measures. To further understand the key themes and technologies disrupting the retail industry, access GlobalData’s latest thematic research report on Cybersecurity in Retail.        

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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.

GlobalData’s Patent Analytics tracks patent filings and grants from official offices around the world. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.