Rakuten Group had one patents in social media during Q1 2024. The patent filed by Rakuten Group Inc in Q1 2024 describes a method for processing information from a social platform to trigger actions such as creating a ticket. The method involves monitoring social platform information based on user-set keywords, extracting relevant information containing the keywords, determining sentiment values, categorizing the information into positive, negative, or neutral sentiment categories, and generating a graphical user interface for the user to create a ticket based on the extracted information and sentiment category. GlobalData’s report on Rakuten Group gives a 360-degree view of the company including its patenting strategy. Buy the report here.

Rakuten Group had no grants in social media as a theme in Q1 2024.

Recent Patents

Application: System, method, and computer program for social platform information processing (Patent ID: US20240095759A1)

The patent filed by Rakuten Group Inc. describes a method for processing information from a social platform by monitoring data based on predetermined keywords, extracting relevant information, determining sentiment values, assigning sentiment categories (positive, negative, neutral), and generating a graphical user interface for creating tickets based on the extracted information and sentiment category. The system allows for efficient processing of social platform data to trigger actions such as ticket creation based on user-defined criteria.

Furthermore, the patent includes claims detailing additional features such as determining sentiment values based on positive and negative keywords, generating communication interfaces for user-end user interactions, comparing extracted information to keywords for similarity, recommending ticket parameters based on sentiment categories, and automatically creating tickets based on sentiment analysis. The system also supports monitoring multiple social platforms simultaneously for efficient data processing. Overall, the patent outlines a comprehensive system for analyzing social platform data, determining sentiment, and facilitating user actions based on the analyzed information.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.