Walgreens Boots Alliance has patented a computer-implemented method for voice or text message assisted delivery of goods. The technology involves a digital assistant receiving audio data, determining intent, and executing actions such as curbside pickup, drone delivery, and more based on the user’s request. GlobalData’s report on Walgreens Boots Alliance gives a 360-degree view of the company including its patenting strategy. Buy the report here.

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According to GlobalData’s company profile on Walgreens Boots Alliance, was a key innovation area identified from patents. Walgreens Boots Alliance's grant share as of February 2024 was 60%. Grant share is based on the ratio of number of grants to total number of patents.

Voice-assisted delivery of goods using digital assistant technology

Source: United States Patent and Trademark Office (USPTO). Credit: Walgreens Boots Alliance Inc

A recently granted patent (Publication Number: US11922372B2) outlines a computer-implemented method for voice or text message assisted delivery of goods. The method involves receiving digital data, either audio or text message data, with a digital assistant on a mobile device. This data is then sent to an audio analyzer to determine the user's intent, which is subsequently matched to a set of predefined flows. These flows include various options such as requesting curbside pickup, locker storage, inventory information, ads for related items, order status, and drone delivery from a retail store or warehouse to a residence. The matched flow is then executed by the system.

Furthermore, the patent describes a computer system that implements this method, comprising processors that facilitate the receipt, analysis, and execution of user intents related to the delivery of goods. The system utilizes Extensible Markup Language (XML) files to access Uniform Resource Identifiers (URIs) and deep linking to Uniform Resource Locators (URLs) to streamline the process. Additionally, the system includes provisions for drone delivery, where a drone can be deployed to deliver items from a retail store or warehouse to a residence based on the user's request. Overall, the patent details a comprehensive system that leverages digital assistants and audio analyzers to enhance the delivery experience for users through voice or text messages.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.