The global retail industry experienced a 32% drop in new job postings related to customer loyalty in Q4 2023 compared with the previous quarter, according to GlobalData’s Job Analytics. This compares to a 20% decrease versus Q4 2022. GlobalData’s Retail: Hiring Trends & Signals Q4 2023 report reveals comprehensive insights into hiring patterns, job roles, required skills, geographical trends, and key themes within the retail industry, facilitating anticipation of future workforce needs. Buy the report here.

Notably, Sales and Related Occupations jobs accounted for a 33% share of the global retail industry’s customer loyalty-related total new job postings in Q4 2023, down 37% over the prior quarter.

Sales and Related Occupations drive customer loyalty-related hiring activity

Sales and Related Occupations, with a share of 33%, emerged as the top customer loyalty-related job roles within the retail industry in Q4 2023, with new job postings drop by 37% quarter-on-quarter. Management Occupations came in second with a share of 10% in Q4 2023, with new job postings dropping by 7% over the previous quarter.

The other prominent customer loyalty roles include Arts, Design, Entertainment, Sports, and Media Occupations with a 6% share in Q4 2023, Personal Care and Service Occupations with a 5% share of new job postings.

Top five companies in retail industry accounted for 59% of hiring activity

The top companies, in terms of number of new job postings tracked by GlobalData, as of Q4 2023 were TJX, Buckle, CVS Health, Five Below, and Gap. Together they accounted for a combined share of 59% of all customer loyalty-related new jobs in the retail industry.

TJX posted 11,924 customer loyalty-related new jobs in Q4 2023, Buckle 7,980 jobs, CVS Health 5,267 jobs, Five Below 4,402 jobs, and Gap 4,166 jobs, according to GlobalData’s Job Analytics.

Hiring activity was driven by the US with an 89.07% share of total new job postings, Q4 2023

The largest share of customer loyalty-related new job postings in the retail industry in Q4 2023 was in the US with 89.07% followed by Canada (6.28%) and the UK (2.39%). The share represented by the US was 0 percentage points higher than the 88.72% share it accounted for in Q3 2023.

For further understanding of GlobalData's Retail: Hiring Trends & Signals Q4 2023, buy the report here.

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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.

GlobalData’s Jobs Analytics uses machine learning to uncover key insights from tracking daily job postings for thousands of companies globally. Proprietary analysis is used to group jobs into key thematic areas and granular sectors across the world’s largest industries. classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.