Is the high street prepared for in-store customer analytics?
Monitoring customer behaviour is nothing new in the retail world. Online shoppers are routinely tracked, often willingly consenting to cookies…
20 Aug 2024
Elevating retail with omnichannel personalisation
From reserving a library book online and picking it up in person, to visiting a health clinic and receiving test results via text message, omnichannel interactions have made the customer…
20 Aug 2024
Four ways retailers can add new brands with ease
In today’s competitive retail landscape, most retailers have adopted a multi-brand strategy that provides a one-stop shopping experience for their customers. However, managing multiple brands can come with its own…
16 Aug 2024
Drones for deliveries, inspections, emergencies: will it take off?
The UK’s Civil Aviation Authority (CAA) has announced its selection of six projects to test drone delivery services in retail deliveries, infrastructure inspections and emergency services – so, what next?…
08 Aug 2024
Why customer loyalty is key to building online marketplaces
With a significant amount of retailers’ marketing spend dedicated to attracting new customers, the value of repeat, loyal shoppers cannot be overstated. Over half (52%) of customers go out of…
01 Aug 2024
What Europe’s retailers should know about sustainable packaging
Bottom-up pressure is a driving force in the consumer goods industry. As demand for eco-friendly products and solutions grows in Europe, retailers are pushing the packaging industry towards a more…
25 Jul 2024
Unlocking the full potential of retail chatbots
The retail industry has undergone a profound transformation in the past decade, driven by heightened customer expectations and exciting technological advancements. The COVID-19 pandemic accelerated this trend, with many consumers,…