German retailer EDEKA Paschmann, which is based in Düsseldorf, has become the first supermarket in the country to deploy Diebold Nixdorf’s AI-powered checkout solution, Vynamic Smart Vision I Shrink Reduction.
The technology aims to enhance the self-service checkout experience by reducing common errors and streamlining the process for both customers and staff.
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Diebold Nixdorf DACH region retail sales head Leyla Feghhi stated: “With this AI-powered solution, we already cover more than 20 of the most common causes of shrink. At the same time, the technology enables employees to better assess situations so they can respond appropriately. This prevents customers from being suspected of theft every time they accidentally scan an item incorrectly, and staff from having to engage in difficult personal interventions.”
Vynamic Smart Vision I Shrink Reduction employs cameras to monitor customer actions at the self-service checkouts.
The system prompts customers with a message on the checkout display if it detects an unscanned item or a scanning error, allowing them to correct the mistake promptly. This minimises disruptions and only alerts employees if further assistance is needed, optimising the checkout flow.
The system is equipped with Diebold Nixdorf’s automatic, AI-powered Vynamic Smart Vision I Age Verification.
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By GlobalDataWith the use of a consumer-facing camera and a sophisticated algorithm, shoppers can authorise the purchase of age-restricted items such as alcoholic beverages
This frees up staff to focus on customer service and product availability, as they only need to intervene when the system flags a potential underage purchase or if a customer chooses not to use the automated verification.
EDEKA Paschmann managing director Falk Paschmann stated: “The well-being of our customers is a high priority. We want to make the shopping experience as appealing as possible for them with state-of-the-art store technology.
“This also applies to the payment process. With Diebold Nixdorf’s Smart Vision technology, we are making the self-service area even more attractive, as we give our customers the assurance that all transactions are carried out correctly and, in the case of age-restricted goods, more quickly.”
Both of these solutions are designed to be General Data Protection Regulation (GDPR)-compliant, ensuring no facial recognition is used and no customer images or information are stored.
EDEKA Paschmann plans to expand its AI capabilities with Diebold Nixdorf’s Vynamic Smart Vision | Fresh Produce Recognition, which will automatically identify fruits and vegetables.
