Walmart has linked with OpenAI to introduce AI-powered shopping features, allowing customers and Sam’s Club members to make purchases directly through ChatGPT using its Instant Checkout option.
The collaboration aims to merge Walmart’s broad product selection, low prices and delivery network with OpenAI’s technology to simplify how users shop online.
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Customers will be able to plan meals, restock essentials or discover new products through conversational interactions in ChatGPT, with Walmart managing fulfilment.
Walmart stated: “At the centre of this transformation are the everyday moments that define how people shop. This is agentic commerce in action: where AI shifts from reactive to proactive, from static to dynamic.”
The retailer already employs AI across its operations, enhancing product catalogues, reducing fashion production timelines by up to 18 weeks and reducing customer service resolution times by up to 40%.
Walmart president and CEO Doug McMillon stated: “For many years now, e-commerce shopping experiences have consisted of a search bar and a long list of item responses. That is about to change.
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By GlobalData“There is a native AI experience coming that is multi-media, personalised and contextual. We are running towards that more enjoyable and convenient future with Sparky, and through partnerships including this important step with OpenAI.”
AI tools are also being used to support employees, with training programmes such as OpenAI Certifications and the rollout of ChatGPT Enterprise across Walmart’s teams.
Walmart said that the use of AI is intended to “remove friction and make everyday moments easier, smarter and more delightful.”
OpenAI cofounder and CEO Sam Altman commented: “We’re excited to partner with Walmart to make everyday purchases a little simpler. It’s just one way AI will help people every day under our work together.”
in early October 2025, Walmart announced the incorporation of ambient IoT (Internet of Things) sensors across its US supply chain under a collaboration with technology company Wiliot to track pallet deliveries.
The initiative involved monitoring the location and condition of grocery pallets shipped each year to Walmart stores.
The sensors, based on Wiliot’s ambient IoT technology, will transmit real-time data to Walmart’s AI systems.
