The global retail industry experienced a 40% drop in company filings mentions of customer loyalty in Q1 2024 compared with the previous quarter, with the highest share accounted for by Koninklijke Ahold Delhaize with 40% year-on-year increase, according to GlobalData’s analysis of over 189 retail company filings. GlobalData’s Retail: Filings Trends & Signals Q1 2024 report delves into earnings call transcripts and quarterly reports within the retail industry, extracting trends, signals, and comparative data to help businesses assess their performance, identify competitive intelligence, evaluate risks, and gain a comprehensive understanding of key industry events. Buy the report here.
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Notably, customer loyalty was one of the most frequently referenced themes in Q1 2024, ranking highest in terms of mentions, ahead of digital media and advanced materials, according to GlobalData.
Of the top leading companies in the retail industry, Koninklijke Ahold Delhaize had the greatest increase in references for customer loyalty in Q1 2024, compared with the previous quarter. GlobalData identified 28 customer loyalty-related sentences in the company's filings - 0.4% of all sentences - and an increase of 40% in Q1 2024 compared with Q1 2023. George Weston’s mentions of customer loyalty rose by 175% to 22 and Bath & Body Works’s by 23% to 16 and Coupang’s by 14% to 12.
GlobalData’s Company Filings Analytics also applies sentiment weight to reference sentences, based on whether the sentences are positive, negative, or neutral. Starting at 100 in 2020, an index over 100 is more positive. The overall index for customer loyalty in Q1 2024 was 99.
For further understanding of GlobalData's Retail: Filings Trends & Signals Q1 2024, buy the report here.
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData’s Company Filings Analytics uses machine learning to uncover key insights and track sentiment across millions of regulatory filings and other corporate disclosures for thousands of companies across the world’s largest industries.
