The global retail industry experienced a 51% drop in company filings mentions of customer loyalty in Q2 2024 compared with the previous quarter, with the highest share accounted for by Kroger with 29% year-on-year increase, according to GlobalData’s analysis of over 176 retail company filings. GlobalData’s Retail: Filings Trends & Signals Q2 2024 report delves into earnings call transcripts and quarterly reports within the retail industry, extracting trends, signals, and comparative data to help businesses assess their performance, identify competitive intelligence, evaluate risks, and gain a comprehensive understanding of key industry events. Buy the report here.
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Notably, customer loyalty was one of the most frequently referenced themes in Q2 2024, ranking highest in terms of mentions, ahead of advanced materials and online travel, according to GlobalData.
Of the top leading companies in the retail industry, Kroger had the greatest increase in references for customer loyalty in Q2 2024, compared with the previous quarter. GlobalData identified nine customer loyalty-related sentences in the company's filings - 0.4% of all sentences - and an increase of 29% in Q2 2024 compared with Q2 2023. Ulta Beauty’s mentions of customer loyalty rose by 29% to 9 and Wesfarmers’s by 17% to 7 and Lowe's’s by 67% to 5.
GlobalData’s Company Filings Analytics also applies sentiment weight to reference sentences, based on whether the sentences are positive, negative, or neutral. Starting at 100 in 2020, an index over 100 is more positive. The overall index for customer loyalty in Q2 2024 was 101.
For further understanding of GlobalData's Retail: Filings Trends & Signals Q2 2024, buy the report here.
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData’s Company Filings Analytics uses machine learning to uncover key insights and track sentiment across millions of regulatory filings and other corporate disclosures for thousands of companies across the world’s largest industries.
