AI agents are revolutionising customer experience
Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from customer service to personalisation) has been…
Analyst Comment
Retailers grapple with the challenge of divided consumer values
UK retailers must partner resale platforms as “pre-loved” market grows
The hidden agenda of supermarket loyalty schemes
New challenges in UK food & grocery market must not cut service or innovation levels
Discounters left trailing as mid-market players elevate their propositions
We should all spend more and buy less
Multi-channel commerce, promotional deals and social media shape 2025 foodservice trends
