Why customer loyalty is key to building online marketplaces
With a significant amount of retailers’ marketing spend dedicated to attracting new customers, the value of repeat, loyal shoppers cannot…
All articles by Guest Author
Guest Author
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What Europe’s retailers should know about sustainable packaging
Bottom-up pressure is a driving force in the consumer goods industry. As demand for eco-friendly products and solutions grows in…
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Unlocking the full potential of retail chatbots
The retail industry has undergone a profound transformation in the past decade, driven by heightened customer expectations and exciting technological…
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How AI is transforming the retail marketing industry
The advancements we’ve seen in artificial intelligence (AI) in the last 18 months alone have already made the technology integral…
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Daily harassment of retail staff prompts call for proactive measures
The verbal abuse and harassment of retail workers is a known and growing problem, with retail crime across the board…
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Scent marketing: Leveraging the sweet smell of success to foster brand loyalty
With the increasing competition from e-commerce and rising consumer demands, brick and mortar retailers are under pressure to deliver a…
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Why retailers must embrace automated AP in 2024
Analysts are predicting slow growth for the retail sector this year, following sales volumes in 2023 below 2019 levels. After…
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Why process mining offers a crucial opportunity for retailers
This is a decade of change for the retail sector, and process mining offers business leaders a crucial opportunity to…
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Three cutting-edge advances reshaping retail’s omnichannel experience
In my role at investment firm Inovia Capital, I’m in the privileged position of being at the forefront of discovering…
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Tech turmoil strikes UK retail: Greggs, Sainsbury’s, Tesco, affected
In recent days, IT and software problems have caused major disruption to some of the UK’s best-known retailers. High-street stalwart…