The retail industry continues to be a hotbed of patent innovation. Activity is driven by demand for convenience, efficiency growing importance of technologies such as artificial intelligence, augmented and virtual reality In the last three years alone, there have been over 59,000 patents filed and granted in the retail industry, according to GlobalData’s report on Robotics in retail: automated self-service kiosks. Buy the report here.

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Data Insights Robotics in Retail: Automated self-service kiosks

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According to GlobalData’s Technology Foresights, which uses over 126,000 patents to analyze innovation intensity for the retail industry, there are 50+ innovation areas that will shape the future of the industry.

Automated self-service kiosks is a key innovation area in robotics

Automated self-service kiosks are interactive kiosks that allow customers to perform several functions such as paying bills, ordering food, and accessing product information without the need for staff intervention. These kiosks can be equipped with touchscreens, cameras, sensors, and other hardware to fulfill most of the basic needs of a shopper.

GlobalData’s analysis also uncovers the companies at the forefront of each innovation area and assesses the potential reach and impact of their patenting activity across different applications and geographies. According to GlobalData, there are 65+ companies, spanning technology vendors, established retail companies, and up-and-coming start-ups engaged in the development and application of automated self-service kiosks.

Key players in automated self-service kiosks – a disruptive innovation in the retail industry

‘Application diversity’ measures the number of applications identified for each patent. It broadly splits companies into either ‘niche’ or ‘diversified’ innovators.  

‘Geographic reach’ refers to the number of countries each patent is registered in. It reflects the breadth of geographic application intended, ranging from ‘global’ to ‘local’. 

Patent volumes related to automated self-service kiosks

Company Total patents (2021 - 2023) Premium intelligence on the world's largest companies
Outerwall 76 Unlock Company Profile
Cleveron AS 20 Unlock Company Profile
HILLMAN GROUP 18 Unlock Company Profile
PepsiCo 16 Unlock Company Profile
Fiserv 15 Unlock Company Profile
Halma 14 Unlock Company Profile
Hillman Solutions 14 Unlock Company Profile
Omnicell 11 Unlock Company Profile
V-Sync 11 Unlock Company Profile
Best Buy 10 Unlock Company Profile
Grendene 10 Unlock Company Profile
Shandong New Beiyang Info-Tech 10 Unlock Company Profile
Minute Key 10 Unlock Company Profile
Zume 9 Unlock Company Profile
Vengo 8 Unlock Company Profile
T3 Micro 8 Unlock Company Profile
Indie 8 Unlock Company Profile
Walmart 7 Unlock Company Profile
Alibaba Group 7 Unlock Company Profile
Shenzhen Hive Box Technology 7 Unlock Company Profile
Fuji Electric 7 Unlock Company Profile
FoodPairing 7 Unlock Company Profile
Ninebot Beijing Tech 7 Unlock Company Profile
Midea Group 6 Unlock Company Profile
Beijing Geekplus Technology 6 Unlock Company Profile
Hefei Midea Intelligent Technology 6 Unlock Company Profile
Barclays 6 Unlock Company Profile
TruMed Systems 5 Unlock Company Profile
JPMorgan Chase 5 Unlock Company Profile
Swyft 5 Unlock Company Profile
Statera Biopharma 4 Unlock Company Profile
Sanden Retail Systems 4 Unlock Company Profile
HP 4 Unlock Company Profile
ABB 4 Unlock Company Profile
Hewlett Packard Enterprise 3 Unlock Company Profile
NEC 3 Unlock Company Profile
Supermarket Grocery Supplies 3 Unlock Company Profile
Advanced New Technologies 3 Unlock Company Profile
Intellectual Ventures Management 3 Unlock Company Profile
Wells Fargo 2 Unlock Company Profile
NCR 2 Unlock Company Profile
Hillman Group 2 Unlock Company Profile
Fuji 2 Unlock Company Profile
Washington Prime Group 2 Unlock Company Profile
Hallmark Cards 2 Unlock Company Profile
Procter & Gamble 2 Unlock Company Profile
JD.com 2 Unlock Company Profile
Foshan Jiayunhang Technology 1 Unlock Company Profile
Clear Secure 1 Unlock Company Profile
The Japan Wool Textile 1 Unlock Company Profile

Source: GlobalData Patent Analytics

Leading companies in the automated self-service kiosk space in terms of patents filed are Outerwall, Cleveron, PepsiCo, HILLMAN GROUP, Walmart and Hillman Solutions.

In 2022, PepsiCo developed its first-ever touchless automated kiosk for use in quick service restaurants (QSRs), controlled by gestures, targeted at hygiene conscious customers looking for convenient ways to place orders. PepsiCo tested this new kiosk at KFC, Poland, allowing customers to order by simply pointing at the menu item without any contact through gestures.

Citigroup is the leader in this space in terms of application diversity, followed by Zume and Halma.

By geographic reach, Beijing Geekplus Technology is the leader, followed by TruMed Systems and Midea.

The use of automated kiosks are set to result in reduced wait times for customers and improve overall efficiencies for foodservice retailers.

To further understand the key themes and technologies disrupting the retail industry, access GlobalData’s latest thematic research report on Robotics in Retail and Apparel.

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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.

GlobalData’s Patent Analytics tracks patent filings and grants from official offices around the world. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.