Australian retailer Coles has confirmed that its historical customer credit card information has been stolen by a cybercriminal group.

Coles was alerted about this matter by its former service provider Latitude Financial Services.

The latest incident is the result of a cyberattack on Latitude that has reportedly impacted several existing, former and applicant customers across Australia and New Zealand.

The financial services company reported this data breach in March 2023.

The supermarket giant has not been advised by Latitude of the exact number of customers impacted by this incident.

Coles stated that Latitude has also not disclosed other related details of this data breach incident. However, the financial services company is directly contacting the involved customers.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

In a report, ABC.net claimed that information such as names, addresses, drivers’ licence numbers, dates of birth, and passport numbers have been compromised in the cyberattack incident.

In March 2018, Coles Financial Services shifted its credit cards to Citibank.

In its media release, Coles said: “We are disappointed that this cyber incident has taken place and apologise for the inconvenience and uncertainty created.”

Latitude said it is currently taking several measures to support the affected customers and alert them about the kind of information or personal detail that has been stolen.

The firm has also set up a contact centre to support impacted individuals across Australia and New Zealand. The company further assured that it will reimburse the affected customers if they need to replace any stolen ID document.

A team of case managers from Australia and New Zealand’s national identity and cyber support service IDCARE have also been engaged to work closely with involved customers and advise them on related concerns.