Dixons Carphone store management structure changes to cut 800 jobs

5 August 2020 (Last Updated August 5th, 2020 14:14)

Technology products omnichannel retailer Dixons Carphone has revealed plans to slash 800 jobs as part of proposed changes to store management structure.

Dixons Carphone store management structure changes to cut 800 jobs
Dixons Carphone plans to slash 800 jobs amid the Covid-19 pandemic. Credit: Elliott Brown.

Technology products omnichannel retailer Dixons Carphone has revealed plans to slash 800 jobs as part of proposed changes to store management structure.

The proposed changes will affect its stores in the UK and Ireland and help streamline its in-store management.

The reduction will affect store team management structures, make room for new roles, provide transparency for store leaders and enhance the shopping experience for customers.

Dixons Carphone chief operating officer Mark Allsop said: “We remain committed to our stores as part of an omnichannel future, where we offer the best of online and stores to our customers.

“As part of this we want to empower our store leadership teams, create a flatter management structure and make it easy for our customers to shop with us, however they choose.

“This proposal will ensure in-store roles are focused on giving a seamless customer experience and exceptional service across all our customer channels, whether online or in-store.”

In relation to the proposed changes, the company will remove the retail manager, assistant manager and team leader roles to create new roles for various positions including sales manager, customer experience manager and operational excellence manager.

The retailer is also proposing to remove Business Advisor roles in stores without a Business Hub.

In March, the company planned to close 531 UK stores, leaving 2,900 employees at risk of losing jobs.

Recently, gym and sports retailer Dave Whelan Sports Limited (DW Sports) entered into administration leaving 1,704 employees at the risk of losing jobs.