1. News
September 24, 2018

eBay unveils eBay@Home programme to better serve customers

US-based e-commerce company eBay has unveiled a new formal work-from-home programme, eBay@Home, to better serve local customers.

US-based e-commerce company eBay has unveiled a new formal work-from-home programme, eBay@Home, to better serve local customers.

The company launched the programme initially in Ireland in 2017, along with a work-from-home programme in the StubHub business unit.

eBay@Home programme is expected to create around 300 remote customer service jobs globally, including 120 jobs in the US by this year-end.

The online retailer is currently hiring for 40 new roles for the eBay@Home programme in Akron, Ohio, as well as offering 80 existing customer service employees from its Salt Lake City and Austin facilities to join the programme in their home states.

eBay North America customer service operations head Paul Gazeley said: “eBay@Home will allow us to get closer to our customers in the communities in which they live and work to better serve their needs.

“The calibre of applicants in the Akron area has exceeded our expectations, and we’re thrilled to officially welcome our first new hires into the eBay family.”

“The calibre of applicants in the Akron area has exceeded our expectations, and we’re thrilled to officially welcome our first new hires into the eBay family.”

The retailer will also provide paid virtual classroom and on-the-job training to eBay@home teammates for five weeks.

The company also plans to expand the programme to more cities next year and invest in new efforts to enhance customer service experience for both buyers and sellers.

The company has recently launched the Retail Revival programme in Akron to bring brick and mortar main street businesses online and to new customers globally.

As part of the programme, more than 100 small businesses are serving customers in 50 US states and 60 countries.