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May 29, 2018

Lush named best UK high street retailer of 2018: Which survey

UK-based cosmetics retailer Lush has been named as the top high street retailer in the UK for 2018, with a score of 81%, according to the latest survey conducted by consumer body Which?.

UK-based cosmetics retailer Lush has been named as the top high street retailer in the UK for 2018, with a score of 81%, according to the latest survey conducted by consumer body Which?.

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What is the impact of historically high inflation on the UK consumer landscape?

The average UK consumer is experiencing a severe cost-of living crisis as inflation surges to a forty-year high and the price of goods continues to rise. This shock is the result of the sharply increasing costs of commodities, energy, and the ongoing conflict in Ukraine, and is threatening FMCG manufacturers, retailers, and foodservice operators’ ability to survive and grow. Inflation will have a profound effect on many consumer-facing industries in 2022 and beyond. Consult GlobalData’s new whitepaper, Inflation in the UK: The Impact of Historically High Inflation on the UK Consumer Landscape, to better understand shifts in consumer behavior and their impact on spending patterns, as well as the implications for UK businesses. This whitepaper covers:  
  • Why has global inflation returned with a vengeance?
  • What is the current inflation situation in the UK?
  • What impact is inflation having on UK retail sales?
  • What tactics are businesses relying on to tackle the effects of high inflation?
  • How are consumers changing their behaviors to cope with the higher cost of living?
  • Which industry sectors are most vulnerable to reduced consumer demand?
  • How is the government responding to high inflation?
  • How long will high inflation last in the UK?
  • How can your company survive and thrive in a high inflation environment?
Enter your details here to receive your free whitepaper and ready your business for these increasingly uncertain times.
by GD50 Custom
Enter your details here to receive your free Whitepaper.

The results of the survey were based on customer scores received by the UK retailers for overall service and how likely they want to recommend it to a friend.

The consumer body included the opinions of more than 10,000 shoppers to complete the survey, and the scores are awarded based on how satisfied customers are with a shop.

According to the survey, the retailer generally offered sensory experiences such as helping customers in choosing products and first-class customer service.

“The retailer generally offered sensory experiences such as helping customers in choosing products and first-class customer service.”

Other factors include prices for everyday essentials, as well as scents and atmosphere.

Retailers who have been in the top ten positions include Smyths Toys, Screwfix, Toolstation, Bodycare, Richersounds, The Perfume Shop, Waterstones, The Body Shop, Dunelm, Ikea, and John Lewis.

UK-based high street retailer WHSmith was named in the last position with a customer score of 58%.

The study also noted that the retailer has been in the last positions for the past eight years.

The study revealed retailers that have received Which? Recommended Provider (WRP) status.

WRP status is awarded to retailers who scored at least four stars out of five for customer service and three for price.

Free Whitepaper
img

What is the impact of historically high inflation on the UK consumer landscape?

The average UK consumer is experiencing a severe cost-of living crisis as inflation surges to a forty-year high and the price of goods continues to rise. This shock is the result of the sharply increasing costs of commodities, energy, and the ongoing conflict in Ukraine, and is threatening FMCG manufacturers, retailers, and foodservice operators’ ability to survive and grow. Inflation will have a profound effect on many consumer-facing industries in 2022 and beyond. Consult GlobalData’s new whitepaper, Inflation in the UK: The Impact of Historically High Inflation on the UK Consumer Landscape, to better understand shifts in consumer behavior and their impact on spending patterns, as well as the implications for UK businesses. This whitepaper covers:  
  • Why has global inflation returned with a vengeance?
  • What is the current inflation situation in the UK?
  • What impact is inflation having on UK retail sales?
  • What tactics are businesses relying on to tackle the effects of high inflation?
  • How are consumers changing their behaviors to cope with the higher cost of living?
  • Which industry sectors are most vulnerable to reduced consumer demand?
  • How is the government responding to high inflation?
  • How long will high inflation last in the UK?
  • How can your company survive and thrive in a high inflation environment?
Enter your details here to receive your free whitepaper and ready your business for these increasingly uncertain times.
by GD50 Custom
Enter your details here to receive your free Whitepaper.