US independent grocer Metcalfe’s Market has furthered its commitment to customer service by expanding the adoption of Toshiba Global Commerce Solutions’ self-checkout systems.  

The move is part of the retailer’s strategy to maintain its identity while scaling operations effectively. 

The partnership with Toshiba evolved in 2023 with the integration of more Self Checkout System 7 solutions across all Metcalfe’s locations.  

This expansion is supported by collaborations with North Country Business Products (NCBP) and LOC Software, aiming to use the system’s data-driven capabilities and loyalty programmes. 

Since introducing self-checkout in 2016, Metcalfe’s has seen a steady increase in customer usage, prompting the addition of eight new self-checkout lanes across three stores in 2024.  

Toshiba Self Checkout System 7 streamlines accounting processes and reduces queue times, enhancing the shopping experience. 

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The backend integration with LOC Software allows Metcalfe’s staff to manage daily operations efficiently, ensuring a smooth checkout process for customers.  

The seamless connection between Toshiba’s point-of-sale and self-checkout systems is a key upgrade feature. 

The successful implementation of Toshiba’s technology marks a significant achievement for Metcalfe’s Market, reflecting its dedication to adopting advanced solutions to improve service quality.  

The integration of NCBP’s AppCard loyalty programme and LOC Software backend solutions offers a comprehensive approach to customer engagement and operational management. 

Metcalfe Market president Tim Metcalfe said: “The evolving landscape of grocery retail technology requires adaptability at its core. As the pace of change accelerates, consumers increasingly expect versatile technology options across all shopping channels – be it traditional point-of-sale, self-checkouts or online platforms, with or without rewards programmes.  

“It is imperative to partner with industry leaders like Toshiba, NCBP and LOC Software, who stand at the forefront of technological innovation. Their ability to tailor solutions that seamlessly integrate with our customers’ preferences is crucial in our technology journey.”