US home improvement and gardening products retailer Orchard Supply Hardware has deployed omni-channel software supplier Mi9 Retail’s analytics solution to provide dashboards, data discovery, and actionable analytics.
Mi9 Retail previously consulted Orchard Supply Hardware regarding point-of-sale and merchandise management solutions.
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Orchard Supply Hardware information technology vice-president Richard Marano said: "The system is agile so that we can map it to our business strategy. We have immediate access to our daily plans, progress against stretch goals, insight into payroll spend, and gaps against our objectives.
"Having this level of insight allows us to make purposeful decisions."
The solution will help Orchard Supply Hardware to improve customer loyalty, expand product lines, and control stock-on-hand. The company also aims to unify its siloed reporting, achieve improved overall data quality, and augment its retail analytics with customer-centric insights.
Combining data from across Orchard Supply, the solution allows each retail role to view information relevant to them, with a summary of exceptions at the executive level.
Customers of the company can have access to retail-specific key performance indicators (KPI), metrics, and information resources.
Orchard Supply Hardware operates a network of more than 80 locations throughout California, Oregon, and Florida.
