Luggage company Samsonite has selected Aptos Enterprise Order Management to enhance its omnichannel operations.
Aptos Enterprise Order Management is a tool provided by retail technology solutions provider Aptos and is designed to help retailers enhance order visibility, flexibility, profitability and speed.
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Samsonite will deploy the order management solution to manage all orders throughout their lifecycle, from initiation to fulfilment and back again (RMAs).
Samsonite direct-to-consumer vice-president and general manager John Mullins said: “To ensure Samsonite’s market-leading products are available to consumers no matter when, where or how they choose to shop, we needed an order management solution that could consistently fulfil customer expectations for order delivery and order pickup.
“We found that solution with Aptos Enterprise Order Management, and we are eager to bring exceptional fulfilment flexibility to Samsonite customers.”
Aptos CEO and culture leader Noel Goggin added: “By the outstanding products they carry, their commitment to product innovation, and now ensuring those products are available to shoppers in the most convenient manner possible with Aptos Enterprise Order Management, Samsonite continues to reinvent its retail operations to engage customers differently.”
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By GlobalDataCombining real-time inventory across the enterprise with front-end order management, the solution aims to allow Samsonite to serve its customers and fulfil merchandise from different locations or channels and prevent lost sales.
Irrespective of the platforms from where the company's orders originate, the solution provides Samsonite with access to customer history, communication logs and order information to quickly create and manage orders.
