US-based food and everyday staples retailer Smart & Final has selected Toshiba Global Commerce Solutions to optimise in-store operations.
As part of the deal, Toshiba will be responsible for all in-store point-of-sale technology, such as peripherals, store servers, timeclocks and other systems.
The technology firm will use its wall-to-wall managed services to make sure Smart & Final’s store systems are operational year-round to enhance associate satisfaction and overall customer experience.
The retailer expects to achieve reduced costs across its more than 300 grocery and foodservice locations with this partnership.
Smart & Final executive vice president and chief digital officer Ed Wong said: “We are passionate about providing our customers, as well as our associates, with a more satisfying in-store experience.
“Even as we continue to grow, our everyday focus is making sure all of our retail stores operate with excellence.
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“Toshiba’s proven commitment to optimising store operations through their experienced personnel and best-in-class managed services methodologies provide us the peace of mind to focus on our core business and our customers.”
Toshiba Managed Services teams will also interact with on-site Smart & Final support team on a daily basis, to enhance in-store systems performance, asset tracking, critical situations and overall store impact using inputs in real-time.
The teams will offer data insights collected from annual preventive maintenance activity to improve decision-making, inventory adjustments, trend analysis, process improvements and store performance.
The teams will also work with the retailer to explore opportunities that will allow them to reduce service calls and improve uptime, associate satisfaction, and overall customer satisfaction.
In April this year, Smart & Final signed a definitive merger agreement with certain investment funds, Apollo Funds, managed by affiliates of Apollo Global Management to sell all of its outstanding shares.