A study conducted by OrderDynamics, a vendor of retail order management solutions, has identified that 91.3% of British retailers maintain an active ecommerce business.
‘Omni-2000 Research: UK’ study was conducted through data collected from 289 UK-based retailers having at least ten stores. The study compared UK retailers with eight other countries.
According to the research, 64% of UK retailers offer click & collect services and only 31.4% of click & collect retailers offer in-store pickups inside 24 hours, which is less compared to 34.8% globally.
However, the number of retailers offering at least two pickup options has declined to 3.2%, compared to 18.7% last year.
The UK retail industry has also experienced a decline of 37.6% in active inventory visibility.
OrderDynamics CEO Nick McLean said: “Of the countries reviewed in the Omni-2000 Research: Global, the UK market continues to be the most advanced.
“While UK retailers are prevailing on many fronts, opportunities for improvement exist. OrderDynamics is working to help retailers reach their full potential and resolve the omnichannel pain points they currently face.”
In addition, the research identified that 42.7% of omnichannel retailers are offering basic, active inventory visibility, 45% provide free return deliveries, 58.5% of UK retailers provide buy online return in store (BORIS) service and 20% of omnichannel retailers accept Instagram purchases.
OrderDynamics develops and offers distributed order management solutions to offer order orchestration, enterprise-wide inventory visibility, returns management, customer service, and store driven fulfilment services to retailers.