1. News
January 24, 2018

Tesco’s operational changes to affect 1,700 employees

UK-based retailer Tesco is planning to simplify its operational structures and enhance efficiency to provide its line managers with a clearer accountability of their colleagues and customer experience.

UK-based retailer Tesco is planning to simplify its operational structures and enhance efficiency to provide its line managers with a clearer accountability of their colleagues and customer experience.

The decision is expected to affect 1,700 staff members, who will be supported by the company to find alternative roles within the business wherever possible.

As part of the new initiative, Tesco will be removing the job roles of people manager and compliance manager from its large stores and fulfilment centres across the country.

“We recognise these are difficult changes to make but they are necessary to ensure our business remains competitive and set up for the future.”

Due to these changes, people managers working at 757 large stores and compliance managers placed at 667 large stores will be relieved from their duties.

The move will also affect people managers and compliance managers at seven fulfilment centres.

In addition to these roles, the retailer is also planning to remove customer experience manager jobs from its 226 stores and provide line managers more direct accountability regarding customer service.

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Tesco UK and Republic of Ireland CEO Matt Davies said: “These changes remove complexity and will deliver a simpler, more helpful experience for colleagues and customers. We recognise these are difficult changes to make but they are necessary to ensure our business remains competitive and set up for the future.

“Our priority now is to support affected colleagues through these changes in any way we can. We hope to retain as many colleagues as possible in the new roles we have created and in the vacancies, we currently have available.”

Tesco intends to substitute the deficit jobs by creating 900 new posts such as people partners, learning partners and colleague relations partners.

The company will also create a new colleague administration role to support management teams in each large store and fulfilment centre.