American multinational retailer Walmart has rolled out a new advanced scheduling system, which is supported by JDA Workforce Management.
The retailer has worked with JDA Consulting Services and its partner REPL to create a solution that will support and quickly adapt to the changing requirements of Walmart workforce worldwide.
The new scheduling system, which has been deployed to approximately 4,600 stores, has been developed to enable flexible, labour demand-based scheduling and support Walmart ‘core hours’ programme.
The system will allow Walmart to provide its associates with more predictable scheduling options and ability to self-service their own shift patterns, and be ready to serve customers.
More than 1.1 million of Walmart’s associates can now view schedules, swap shifts and pick up unfilled shifts.
Walmart Workforce Management senior director Rory Graham said: “Our goal has always been to exceed customers’ expectations when they shop and having our associates in the right place at the right time is the cornerstone to enabling that seamless experience every time.
“Our collaboration with JDA has been an important part of implementing our new scheduling system for associates, which is helping provide predictable and flexible scheduling options.”
With the new solution, Walmart’s managers can also save time from manually creating and editing schedules. It also provides them visibility into schedules on a daily and weekly basis in real-time.
JDA chief executive officer Girish Rishi said: “Walmart has put a stake in the ground with an advanced workforce scheduling system that expertly adapts to store and associate needs, and we look forward to supporting their journey in the years to come.”