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Daily Newsletter

10 August 2023

Daily Newsletter

10 August 2023

Asos, H&M back Zoa software to incorporate rental on retail websites

UK fashion rental technology firm, Zoa has launched a new rental technology service that allows consumers to select and rent directly from brand and retailer websites.

Isatou Ndure August 09 2023

Zoa has introduced its integrated rental software, which is supported by fashion brands Asos, Zalando, M&S, and H&M Group to enable customers to rent garments directly from their favourite brand's product pages.

Zoa's integrated rental technology software claims to be the first of its kind to empower consumers to either rent or purchase items to keep while browsing through retailers' websites.

The software company states that, unlike conventional white-label rental platforms, Zoa's innovation integrates into retailers' existing websites, allowing them to offer rental options alongside traditional sales avenues.

Founder Isabella West says: “So far we have seen around 20% of rental orders convert to an in-rental sale. The Zoa model gives customers a way to experience the brand at a reduced price without relying on 'buy now, pay later' schemes.”

Zoa boasts that since its debut 70% of consumers using the company’s technology on their chosen brands' websites are newcomers to the brand.

The company explains its strategy resonates particularly well with the "try before you buy" mentality of modern consumers.

West continues: “Rental is such an exciting sector right now, and we are happy to now be offering the chance for brands to have this as an option on their website too.”

Zoa unveiled its Rental Lab back in September 2022 and described it as a next-gen circular commerce technology for fashion brands.

The fashion rental market has so far failed to attract UK consumers despite significant consumer shifts in consumption.

APAC duty-free market expected to grow fastest, fueled by rising income levels and international travelers

Per latest GlobalData estimates, the global duty-free market retailing market was valued at $49 billion in 2022, its highest level ever as it bounced back from the pandemic impact, and is expected to grow at a CAGR of more than 28% during the period 2020-2026, driven by government initiatives, rising passenger numbers, major global events (for instance global sporting tournaments) and the renewed popularity of cruise trips. Infrastructure investments will also play an important role, particularly airport expansion and space refurbishment, and investments in arrivals duty-free formats. That said, growth will be held in check in the years ahead by the permanent erosion of disposable income from the heightened cost of living impacting demand for air travel. The duty-free market in the APAC region showed strong growth in 2022, as traveler numbers surged in response to the lifting of travel restrictions. To cater for rising demand in the region, many airports in the APAC area are expanding and modernizing, giving duty-free stores greater space that will allow them to attract more customers. The future of APAC duty-free retail is also being shaped by the adoption of technology. The rise in online shopping, mobile payments, and digital marketing are giving businesses new ways to connect with customers and improve the shopping experience.

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