Returns fraud soaring as retailers struggle to protect profits
UK retailers are facing a growing crisis as returns fraud and policy abuse reach unprecedented levels, according to new data…
Returns
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UK retailers fail to communicate with consumers over returns
A report from post-purchase customer experience provider parcelLab and e-commerce customer care and fulfilment specialist Salesupply has found that 40%…
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Oh Polly charges consumers with high return rates
UK brand Oh Polly has notified customers of its new returns policy, which will see repeat returners charged fees. The…
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How bracketing trends are reshaping retail strategies
For those acquainted with social media, “try-on hauls” are likely a familiar encounter. This is a trend where viewers are…
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Online fashion retailers urged to invest in true sizing technology
A recent survey by software company Nfinite and Coresight Research found that 20% of items bought online are returned to…
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Majority of UK fashion retailers now charge return fees
Shipping platform Sendcloud has analysed the return policies of 100 UK retailers, providing insights into the evolving dynamics of paid…
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Accurate product images crucial to reducing retail returns
Software company Nfinite and Coresight Research have released a study on product images in the retail industry. The survey, encompassing…
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Small retailers are prioritising sustainability to recover returns losses
According to a survey by Software Advice, small and midsize (SMB) retailers believe that implementing sustainability into returns processes is…
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New Look to introduce in-store returns kiosks
Apparel retailer New Look has partnered with retail solutions provider ZigZag Global on drop-off kiosks for in-store returns in selected…
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How to minimise returns fraud while retaining customer loyalty
In recent years, consumers have turned to online shopping more frequently, discovering new ways to handle the products they receive.…
