Returns

Majority of UK fashion retailers now charge return fees

Shipping platform Sendcloud has analysed the return policies of 100 UK retailers, providing insights into the evolving dynamics of paid…

Accurate product images crucial to reducing retail returns

Software company Nfinite and Coresight Research have released a study on product images in the retail industry. The survey, encompassing…

Small retailers are prioritising sustainability to recover returns losses

According to a survey by Software Advice, small and midsize (SMB) retailers believe that implementing sustainability into returns processes is…

New Look to introduce in-store returns kiosks

Apparel retailer New Look has partnered with retail solutions provider ZigZag Global on drop-off kiosks for in-store returns in selected…

How to minimise returns fraud while retaining customer loyalty

In recent years, consumers have turned to online shopping more frequently, discovering new ways to handle the products they receive.…

How retailers can win the returns battle

Reverse logistics has never been a simple issue, but retailers are facing a new impetus to get a handle on…

Returns cost e-commerce retailers $600bn every year

Aggregated return rates suggest that 20% of items bought online are returned to retailers. According to parcel delivery management software…

Returns strain retailers’ profits amid inflation

As inflation continues to affect shoppers' spending habits, online retailers are grappling with a significant profit drain caused by high…