JD has been granted a patent for a video-based maintenance method. The method involves a maintenance terminal receiving a maintenance order from a server, generated based on a maintenance request from a client. The maintenance order includes customer information, faulty product information, and fault information. The maintenance terminal also receives a video stream from the client, records troubleshooting information, and sends it to the server. GlobalData’s report on JD gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on JD, Automated guided vehicles was a key innovation area identified from patents. JD's grant share as of September 2023 was 28%. Grant share is based on the ratio of number of grants to total number of patents.
Video-based maintenance method for troubleshooting faulty products
A recently granted patent (Publication Number: US11777787B2) describes a video-based maintenance method and system. The method involves a maintenance terminal that is connected to a server and a client. The maintenance terminal receives a maintenance order from the server, which is generated based on a maintenance request sent by the client. The maintenance request includes fault description information, and the maintenance order includes customer information, faulty product information, and fault information. The faulty product information can include details such as product model, production batch, video clips or images of components, and factory parameters. The fault information consists of one or more troubleshooting points.
The server obtains the troubleshooting points by matching the fault description information and faulty product information with historical reference data. The maintenance terminal also receives a video stream from the client and records troubleshooting information related to the troubleshooting points. This troubleshooting information is then sent to the server.
In one embodiment, the maintenance terminal records and sends troubleshooting information for part of the troubleshooting points to the server. The maintenance terminal also receives updated fault information from the server, which includes updated troubleshooting points. The maintenance terminal records troubleshooting information for the updated troubleshooting points and sends it to the server.
Additionally, the maintenance terminal can extract video clips or images of components corresponding to the troubleshooting points from the video stream. These video clips or images are sent to the server as troubleshooting information. The maintenance terminal can also receive and display fault determination information generated by the server based on the video clips or images of components.
The system described in the patent includes a server and multiple maintenance terminals. The server utilizes historical maintenance records to generate troubleshooting points based on faulty product information and fault description information. The server receives a maintenance request from a client and generates a maintenance order accordingly. The maintenance order is then sent to a maintenance terminal. The maintenance terminal receives a video stream from the client, records troubleshooting information, and sends it to the server. The server generates a maintenance report based on the troubleshooting information and sends it to the client.
Overall, this patent describes a video-based maintenance method and system that allows for efficient troubleshooting and maintenance of products by utilizing video streams, historical reference data, and fault description information.
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