Convenience store chain 7-Eleven has partnered with Industrial Technology Research Institute (ITRI) to introduce a 24-hour uncrewed convenience store in Taiwan.

Known as “X-STORE 7,” the new store is situated in ITRI’s headquarters and powered by AIoT technologies.

7-Eleven claimed that this is Taiwan’s first unmanned convenience store that operates independently, without assistance from an adjacent store.

The convenience store is equipped with ITRI’s Grab & Go System Service that comprises smart shelves and a number of artificial intelligence (AI) sensors, which enables inventory monitoring, sales tracking and identification of customer hotspots.

To enter the store, customers will be required to display a QR code from the 7-Eleven app and pick up or return items without the need for baskets or carts.

They can finalise purchases at a dedicated checkout area prior to leaving.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The new X-STORE 7 store has just one remote worker managing these tasks in real-time.

ITRI information and communications research laboratories general director Dr Pang-An Ting said: “We integrated smart shelves with AI technologies such as weight sensors, infrared-light curtain, ID confirmation and customer positioning technologies to fully grasp consumer preferences and digitalise store management.”

X-STORE 7’s sensor-based model aims to have lower computation challenges and camera-associated costs compared to cashier-less stores that mostly use capital-intensive computer vision.

Dr Pang-An Ting said that this “not only aids businesses in streamlining operations and addresses labour allocation challenges, but also caters to the shopping needs of remote and under-resourced areas.”

In August last year, 7‑Eleven launched an online merchandise store to expand its digital presence.