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May 7, 2020

Albertsons to deploy Nuance AI-powered virtual assistant and live chat solutions

US food and drug retailers Albertsons Companies has decided to implement Nuance's AI-powered virtual assistant and live chat solutions.

US food and drug retailers Albertsons Companies has decided to implement Nuance’s AI-powered virtual assistant and live chat solutions.

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Walmart: Going Beyond Company Disclosures

Walmart has rounded out its fiscal year with a strong set of numbers that show it has taken supply chain disruption, rising costs, heavy inflation, and various other problems in its stride. There is comfortable growth on both the top and bottom lines, which is extremely respectable given tough prior year comparatives. Walmart hiring is slowing down as compared to hiring in the months of April and March in 2022. Walmart posted close to 40,000 vacancies in March and 30,000 in April, which has gone below 10,000 in June 2022. Walmart Company Filings has most of the mentions related to the ESG and COVID-19 themes in 2021. ESG has more than 300 mentions in the company’s 2021 filings which indicates the rising focus on ESG-related issues. Our report on Walmart: Going Beyond Company Disclosures, demonstrates GlobalData Explorer’s ability to:  
  • Track and monitor a company’s movements through alternative indicators to gain insights into the strategy before it is disclosed by the company
  • Gain insight into a company’s capital deployment strategy, by assessing historical deal volumes and specific transactions executed by the company, in addition to identifying sectors of focus
  • Go beyond basic financial information, to access key industry-relevant indicators for a company and how these have progressed over time
Don’t miss out on key market insights that can help optimize your next investment – read the report now.
by GlobalData
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Under the contract, the retailer will leverage Nuance’s Intelligent Engagement Platform to offer instant digital support to customers during online grocery shopping.

Albertsons has deployed the solution across its Vons stores. It will also deploy the AI-powered assistance across Safeway, Tom Thumb, Jewel Osco, Albertsons, Pavilions, and Randalls.

The solution will offer answers to customer inquiries regarding the delivery service, item availability, online order tracking status, and store locations and hours in real-time.

The deployment is in response to the increasing switch of customers to the web and mobile shopping apps due to the coronavirus (Covid-19) pandemic.

Albertsons Companies EVP and chief customer and digital officer Chris Rupp said: “Supporting our customers’ needs as quickly, safely, and efficiently as possible is of utmost importance to us. We are pleased to offer shoppers multiple options when it comes to ordering online – from in-store pickup to contactless delivery.

“Our associates are fully committed to assisting our customers in the stores, and now we can extend that same Albertsons experience to our digital channels, ensuring our customers’ needs are met, however they choose to shop.”

The Albertsons Companies consists of more than 2,200 supermarkets and operate under 22 banners in 34 US states and the District of Columbia.

The retailer also offers home delivery services in 11 US markets.

Last June, Albertsons implemented Toshiba Global Commerce Solutions’ self-service checkout System 6 across its Jewel, ACME, Shaw’s, Safeway, Carrs, Tom Thumb, Randalls and Vons brands.

Free Report
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Walmart: Going Beyond Company Disclosures

Walmart has rounded out its fiscal year with a strong set of numbers that show it has taken supply chain disruption, rising costs, heavy inflation, and various other problems in its stride. There is comfortable growth on both the top and bottom lines, which is extremely respectable given tough prior year comparatives. Walmart hiring is slowing down as compared to hiring in the months of April and March in 2022. Walmart posted close to 40,000 vacancies in March and 30,000 in April, which has gone below 10,000 in June 2022. Walmart Company Filings has most of the mentions related to the ESG and COVID-19 themes in 2021. ESG has more than 300 mentions in the company’s 2021 filings which indicates the rising focus on ESG-related issues. Our report on Walmart: Going Beyond Company Disclosures, demonstrates GlobalData Explorer’s ability to:  
  • Track and monitor a company’s movements through alternative indicators to gain insights into the strategy before it is disclosed by the company
  • Gain insight into a company’s capital deployment strategy, by assessing historical deal volumes and specific transactions executed by the company, in addition to identifying sectors of focus
  • Go beyond basic financial information, to access key industry-relevant indicators for a company and how these have progressed over time
Don’t miss out on key market insights that can help optimize your next investment – read the report now.
by GlobalData
Enter your details here to receive your free Report.