Indian e-commerce marketplace Flipkart has launched a delivery hub in New Delhi operated entirely by people with disabilities.
The initiative is part of the company’s efforts towards creating a diverse and inclusive workplace and supply chain.
The Ekartians with Disabilities (eDAB) facility will be managed end-to-end by 50 disabled employees in different capacities, including delivery executives, cashiers and team leaders.
With this initiative, Flipkart aims to raise awareness of the capabilities and employability of people with disabilities.
The hub has the capacity to make more than 1,100 deliveries every day.
Flipkart senior vice-president and supply chain head Hemant Badri said: “Flipkart is committed to creating a diverse and inclusive workforce and is at the forefront of leading the initiatives around inclusion and diversity in the e-commerce supply chain.
“As part of our continued efforts towards creating an inclusive workplace and assimilating people with disabilities into business operations, we are introducing our first delivery hub run end-to-end by people with disabilities in the capital of the country.
“We are hopeful the industry continues to take such efforts in building a more inclusive future.”
The eDAB initiative was launched by Flipkart in 2017 to support people with disabilities by providing job opportunities in its supply chain. There are currently 1,019 people employed under the programme.
To help its employees with disabilities, the Walmart-owned retailer offers sensitisation sessions, special classroom training and on-the-job training supported by sign language interpreters.
Last month, Flipkart opened a fulfilment centre in Dankuni, West Bengal, to address the increasing demand across India’s eastern region.
The facility is the company’s second largest fulfilment centre in West Bengal and has more than 220,000ft² of total floor space.
Flipkart currently has seven fulfilment centres in the state, covering one million square feet in total, as well as 152 delivery hubs.