US-based home décor company Jacksons Home & Garden has deployed the Epicor Eagle N Series retail management system to achieve operational efficiencies in its business.
Epicor Eagle N Series is the product of Epicor Software Corporation, which specialises in enterprise business software solutions for customer-specific needs of various industries such as manufacturing, distribution, retail, and services organisations.
Jacksons Home & Garden selected the Epicor Eagle N Series to streamline its processes that will help to bolster customer engagement at point-of-sale (POS), draw insights into business analytics to enhance customer experience, and effectively manage data during the sales cycle.
Jacksons Home & Garden chief operating officer Forrest Jackson said: “Our previous POS solution was too unreliable, had not provided industry-specific functionality, and its support was lacking. This led us to search for a new software system for our retail business.
“With our previous retail software, the sales cycle with a customer was very difficult. The process from item lookup, information entry, and customer transaction, really things that should be pretty simple and a part of any POS system, were arduous and difficult.
“The sales cycle has to be done effectively and efficiently. We see the Epicor solutions helping us improve the sales cycle and a variety of other areas, specifically to increase margins, lower costs, enhance employee productivity and customer service.”
Jacksons Home & Garden general manager Craig Kilgore said: “Analytics are important to any business. When you more effectively control expenses and measure results, you improve the bottom line. This then leads to defining growth patterns and possible new business opportunities.”
The retailer expects that by accessing and utilising business analytics through the Epicor Compass tool, it will be able to manage its inventory better, control expenses, and measure results.
Epicor Software product marketing, retail and distribution director Doug Smith said: “With built-in lawn and garden industry best practices, the Eagle N Series solution should help Jacksons improve efficiencies and drive growth across its garden retail operations.”