Omnichannel personalisation supplier RichRelevance has introduced Find, a next-generation personalisation platform to enhance the shopping experience.

Developed on Relevance Cloud, Find uses real-time personalisation and customisation to improve site search experience.

It is compatible on every device and instantly connects shoppers with the products they intend to buy.

“Find elevates site search to meet customer expectations for relevant and personal interactions at every touchpoint, especially in this mobile-first world."

Focusing on the customer requirements, Find provides relevant search results based on individual shopping behaviour.

It also comes with a wide range of tools that retailers need to utilise without depending on core IT resources.

RichRelevance president and CEO Eduardo Sanchez said: “Find elevates site search to meet customer expectations for relevant and personal interactions at every touchpoint, especially in this mobile-first world.

“For the past 18 months, our customers have told us they wanted us to build a comprehensive and personalised search solution because it is a critically important function. They’ve told us how they struggle with solutions that are archaic and unable to keep up with new data and devices. Find is our answer to delivering the kind of search experience that consumers want and that we know is possible.”

Shoppers can apply filters to get more relevant search results with visual feedback of every result. It also offers merchandising controls with conditional boosting, Findability monitor and query alerting features.

Headquartered in San Francisco, RichRevelance serves clients in more than 42 countries worldwide.