The partners commit to assisting retailers in enhancing profitability and fostering loyalty. Credit: nShift.

nShift, a leading provider of delivery management software, has announced a collaboration with Loqate, a GBG solution specialising in global address verification.

Research conducted by Loqate reveals that a significant proportion of e-commerce businesses face challenges with deliveries. Around 24% of these organisations report that more than 10% of orders fail to reach customers on the first attempt.

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This issue not only affects businesses but also impacts consumers, with a staggering 73% having encountered delivery failures. Among these dissatisfied customers, 23% express reluctance to patronise the same retailer again due to delivery mishaps.

Partnership to enhance delivery efficiency

The partnership between nShift and Loqate aims to tackle these delivery challenges head-on. By integrating Loqate’s advanced address verification solutions into nShift’s platforms, retailers can enhance their delivery processes.

For instance, customers using nShift Checkout will benefit from Address Capture, a feature that facilitates real-time address capture during the checkout process.

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Additionally, nShift Ship customers can leverage Loqate’s global Address Verification solution to ensure accurate and reliable address data for successful deliveries.

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Benefits for retailers

Improving delivery accuracy brings several advantages for retailers:

  • Cost reduction: By eliminating failed deliveries caused by inaccurate address data, organisations can save on hefty fees associated with redeliveries.
  • Enhanced customer experience: Accurate delivery information at checkout leads to better route planning and operational efficiencies, ultimately enhancing the customer experience.
  • Streamlined operations: Loqate’s solutions help retailers avoid relabelling costs by automatically formatting addresses, streamlining operations, and saving time.

The partnership with Loqate offers retailers of all sizes a robust system for capturing and verifying customer data, ultimately improving the delivery experience.