Sam’s Club, a membership retail club under Walmart, has deployed AI and computer vision technology across more than 120 locations in the US.
The system, first introduced at the Consumer Electronics Show in Las Vegas in January 2024, verifies that members have paid for their items, streamlining the exit process without the need for manual checks by staff.
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The technology operates by capturing images of shopping carts in the exit area after payment has been made, either at a register or through the Scan & Go feature.
It leverages computer vision and digital technology to confirm the purchase of all items in a member’s basket.
The technology innovation has significantly enhanced the shopping experience, with more than half of the members at these locations experiencing a smoother exit and a 23% reduction in the average time taken to leave.
Sam’s Club deployed the exit technology at 20% of its locations in the first quarter of 2024 and aims to extend the technology to all its sites by the end of the year.
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By GlobalDataSam’s Club chief product officer Todd Garner said: “I’m incredibly proud of the innovation and dedication of our team to deploy this member experience technology at scale. Both exit technology and Scan & Go are driving new levels of convenience and raising member satisfaction among members.
“What distinguishes Sam’s Club from our competitors is our ability to seamlessly deploy this technology at scale across our nearly 600 clubs nationwide. Whether it’s a single item or a cartful, we’re revolutionising the checkout experience.”
In April 2024 Walmart partnered with Swisslog to implement an advanced automation solution in its Robinson facility in Texas, US.
