Retail communications specialist VoCoVo has launched VoCoVo Link, a wearable headset system designed to improve communication, efficiency, and safety for smaller retail teams, particularly in convenience stores.
VoCoVo Link is a lightweight headset that provides audio and enables discreet, instant communication among up to eight team members.
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This fosters better teamwork, allowing staff to address customer needs faster and deal with security concerns more effectively.
“Independent retailers are at the heart of communities all across the globe, and it’s never been more important to create solutions that ensure people’s safety and well-being is prioritised whilst serving their communities,” said Rob Gamlin, VoCoVo’s founder and co-CEO.
“In VoCoVo Link, we’ve created a cost-effective solution which delivers tangible value to these businesses and their people.”
Addressing communication challenges in small retail
VoCoVo’s research found that 85% of small stores struggle with in-store communication, with the primary issue being the lack of a discreet way for staff to talk without customers overhearing.
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By GlobalDataMore than half (51%) of these stores currently rely on personal mobile phones, which can be distracting and unprofessional.
VoCoVo Link provides a durable, cost-effective, and hands-free solution.
It eliminates the dependence on mobile phones, improving team focus and customer service.
User-friendly and ready-to-use
Designed with user-friendliness in mind, VoCoVo Link is an out-of-the-box solution that can be deployed quickly within minutes.
While prioritising simplicity, VoCoVo offers after-sales support and user guides through the VoCoVo Link App.
“It was important to us that we invested time to speak with store owners about the issues they face daily and ensure VoCoVo Link’s design and functionality addressed these head on,” said Beth Worrall, VoCoVo’s co-CEO.
“Through this process, it was clear issues of safety and efficiency are keenly felt in smaller retail environments with fewer team members on shift at any one time with reliance on mobile phones a widespread concern.”
VoCoVo Link follows the launch of the Series 5 Pro headset last year and reflects VoCoVo’s commitment to providing communication solutions for the retail industry.
The product will be available for purchase in the UK, US, and mainland Europe from mid-2024.
