1. News
July 25, 2019

Walgreens to deploy Theatro enterprise-wide solution across stores

US drugstore chain Walgreens has partnered with technology company Theatro to deploy the latter’s enterprise-wide solution at all its 9,560 stores.

US drugstore chain Walgreens has partnered with technology company Theatro to deploy the latter’s enterprise-wide solution at all its 9,560 stores.

As part of the deal, the drugstore chain will focus on deploying the solution at 1,000 locations this year.

The retailer’s store associates can use Theatro’s service to communicate with each other to enhance customers and patient experience.

“Technology solutions like Theatro allow us to communicate the changes we’re making directly and regularly with our team members.”

Powered by the company’s artificial intelligence, Theatro’s Intelligent Assistant solution allows store associates to get the information they need to perform their role.

The technology also allows employees to connect with the retailer’s enterprise network and their leadership team using a small voice-controlled Internet of Things device.

Walgreens operations president Richard Ashworth said: “As we transform our stores into modern neighborhood health destinations, it’s critical that we enable our store teams to enhance the experience for customers and patients.

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“Technology solutions like Theatro allow us to communicate the changes we’re making directly and regularly with our team members, keeping them up-to-date and able to continue to offer great customer service.”

Theatro offers more than 80 voice-based apps such as Register Backup, Morning Huddle and Price Checks or Inventory Lookups that allow retailers to enhance service speed and labour efficiency.

Leveraging the voice-based apps, store managers can gain insights into critical customer service metrics and identify opportunities to enhance store performance.

In January this year, Walgreens agreed to acquire 63 pharmacy stores from US-based retail chain Shopko through a bankruptcy auction.