TCS will be responsible for the transformation of WBA’s IT operating model under the ten-year contract.
The expanded strategic partnership will see the launch of a new operating model for IT Run and Operational managed services.
The TCS services include application maintenance and support, infrastructure and security operations.
This will allow WBA to speed up its digitalisation programme and reduce costs while driving efficiencies.
TCS Retail Industry Solutions head Ashish Khurana said: “We will leverage our contextual knowledge of WBA’s business ecosystem to harness the power of digital technologies to streamline and scale-up their IT operations, while helping accelerate transformational initiatives that enhance the customer experience.”
WBA global IT team will initially concentrate on the development of new digital products and services on its business platforms to help create customer value.
The investment in a new global IT operating model is part of WBA’s strategic growth plan and is designed to efficiently manage costs under the Transformational Cost Management Program.
WBA global chief information officer senior vice-president Francesco Tinto said: “WBA is building a scalable, sustainable and globally unified IT operating model that is focused on digital transformation, automation of service delivery and innovation.
“The TCS strategic partnership will enhance our ability to rapidly address evolving business needs, support large-scale global technology solutions, and promote investment in truly differentiating capabilities through a modernised platform.”
Headquartered in Deerfield, Illinois, Walgreens Boots Alliance is one of the leaders in retail and wholesale pharmacy.
WBA has a presence in more than 25 countries, employs more than 440,000 people, and operates more than 18,750 stores.