Woolworths trials new voluntary contact tracing solution

5 August 2020 (Last Updated August 5th, 2020 14:17)

Australian supermarket chain Woolworths is testing QR Code Contact Tracing at its stores in Victoria and NSW.

Woolworths trials new voluntary contact tracing solution
Woolworths trials new voluntary contact tracing solution. Credit: Vakrieger.

Australian supermarket chain Woolworths is testing QR Code Contact Tracing at its stores in Victoria and NSW.

The pilot is part of the retailer’s efforts to support health authorities in quickly tracing and contacting an individual in the event of a positive Covid-19 confirmed case.

The trial will see the new voluntary contact tracing solution being used across 11 Woolworths Supermarkets in Victoria and one Woolworths Metro in NSW.

As part of the trial, customers can scan the QR code to check-in and register their contact details at the store’s entrance.

Woolworths Supermarkets general manager Victoria Andrew Hall said: “The safety and wellbeing of our customers, teams and communities is our top priority.

“Contact tracing is an essential step in preventing the spread of COVID-19 and we want to do our bit to support the broader public health effort.

“While checking in and sharing contact details will be voluntary for our customers, we encourage shoppers to make use of it in our trial stores.”

In addition to the tracing solution, the supermarket chain recently introduced Q-Tracker, a web tool that uses real-time data to show customers whether stores have had to implement a queue at an entry to support social distancing and any wait time associated with it.

In a separate development, Woolworths revealed plans to temporarily convert its Dandenong Plaza, Watergardens South and Mountain Gate supermarkets into online delivery hubs.

The move is in response to Melbourne entering stage 4 restrictions.

These stores will close to in-store customers and serve only online grocery delivery customers until further notice.

In June, Woolworths restored a purchase limit of two items on few products across Victorian stores as the retailer saw a significant rise in demand on certain products parts of Melbourne.