customer experience

Creating an unforgettable customer experience in the age of first-party data

When you think of search bars, you think of Google. When you want to know the answer to anything you…

UK consumers suffer alarmingly high negative online shopping experiences

A new report by SaaS company Forter has surveyed 5,000 respondents to explore the relationship between consumer online shopping habits…

Creating an efficient retail customer journey through automation

During the pandemic, retailers were forced to interact and sell solely online to keep operations afloat. Prior to Covid-19, this…