The retail water market stands to gain significantly from the renewal of CGI‘s contract with Market Operator Services Ltd (MOSL), overseeing England’s non-household water retail market’s crucial systems.

Valued at $18.7m (£11.5m), this partnership ensures the ongoing management of the Central Market Operating System (CMOS) and the hub for centralized bilateral transactions.

These platforms are vital for the retail market, facilitating the smooth initiation and management of transactions between trading entities.

Advancing retail water market efficiency and innovation

The collaboration between CGI and MOSL is set to enhance the operational efficiency and innovative capabilities within the retail water market.

According to Simon Powell, MOSL’s Chief Information Officer, the partnership aims to maintain a reliable and cost-effective service for both retailers and wholesalers.

The initiative to increase the adoption of smart meters addresses key sustainability issues like water leakage and consumption, promising a forward-looking approach to environmental challenges within the retail sector.

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Future-oriented developments for retailers

CGI’s extended engagement with MOSL will introduce new functionalities aimed at supporting the water sector’s advancements, particularly beneficial for retailers.

Paul Buxton, CGI’s Vice-President for Utilities and the Northeast in the UK, stated that this contract extension would facilitate MOSL’s ambitious plans to improve the sector.

The focus remains on providing a stable and efficient platform, enabling the non-household water market to operate seamlessly, which is crucial for the success of retailers within the market.

Retail water market advantages through CMOS platform

The CMOS platform is a cornerstone for competitive operations in the retail market, following its successful shift to the cloud.

It supports essential operations such as data management and maintenance, simplifying the process for customers to switch suppliers. Additionally, it ensures efficient settlement and payments between retailers and wholesalers.

This cloud-based infrastructure is key to improving customer service and expanding options for business customers, representing a significant enhancement in efficiency and customer focus within the retail water market.

The renewed agreement between CGI and MOSL marks a pivotal step towards supporting technology-driven improvements in the retail water market sector, focusing on creating a sustainable and efficient retail market that is prepared to meet future demands.