consumer

UK retailers redirect food donations to 57 million charitable meals

Retailers have redirected 22,000 tonnes (t) of food to charitable purposes, including food banks, community centres, and schools, by partnering…

How bad hiring practices can burn a retail brand

In the fast-paced world of retail, consumer loyalty is a holy grail. But retailers can often forget that consumers are…

Transforming menopause retail: Next, Boots, QVC scoop GenM Awards

Research shows that 87% of menopausal women feel overlooked by retail brands while 90% wish brands would do more to…

Live shopping and the modern consumer

Once only the playground of TV shopping channels, live shopping, also known as social commerce, has boomed among consumers with…

Untangling the eCommerce web

In this day and age, eCommerce is a presence that both major and minor retailers find difficult to ignore. GlobalData…

AI browser extension aims to end fake e-commerce reviews

Artificial intelligence (AI) company Polygraf has launched a browser extension to detect fake and AI-created online reviews across e-commerce sites.…

How to minimise returns fraud while retaining customer loyalty

In recent years, consumers have turned to online shopping more frequently, discovering new ways to handle the products they receive.…

How retailers can win the returns battle

Reverse logistics has never been a simple issue, but retailers are facing a new impetus to get a handle on…

E-commerce fraud: a crisis for global retailers

New research from fraud prevention company Ravelin finds that new solutions are desperately needed as businesses struggle to address spiralling…

Criteo launches supply-side commerce platform

Commerce media company Criteo has launched Commerce Grid, a supply-side platform (SSP) to bring its proprietary commerce audiences to both…