Negative retail experiences lead to brand ‘ghosting’
AI platform Coveo’s 2023 Customer Service Relevance report shows that the brand ‘ghosting’ trend in retail continues to swell. This…
All articles by Claire Jenns
Claire Jenns
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How e-learning programmes can reduce retail staff turnover
While the all-important consumer is the driving force for retailers’ decisions on developing operations, there would be no retail sector…
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Ikea and Visa foundations partner on green business programme in India
Non-profit economic development organisation TechnoServe has launched the first cohort of the Greenr Sustainability Accelerator, supported by the Ikea Foundation…
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RFID technology is revolutionising India’s retail industry
Radio frequency identification (RFID) technology has extended its reach beyond healthcare and is gaining momentum in the Indian retail industry,…
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NewStore omnichannel solution selected by retailers Filson and Shinola
US-based lifestyle brands, Filson and Shinola, owned by Bedrock Manufacturing, aim to modernise their in-store experiences with the omnichannel cloud…
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Retailers must take more Pride in LGBTQ+ communities
Pride Month has become a time when retailers aim to express solidarity with the LGBTQ+ community by altering their logos…
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GlobalData reveals top 25 global retailers thrive amidst challenges
Despite the challenges of high inflation rates, labour shortages and disruptions in the supply chain, the top 25 publicly traded…
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Surge in wealthy individuals drives expansion for luxury retailers
A study released by communication technology company Communications Specialist shows that the rising number of high net-worth individuals and mass…
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Prada Group installs cloud-based solutions
Prada Group has deployed Oracle’s retail Xstore Point-of-Service (POS) and retail customer engagement cloud service. Through these services, the retailer…
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Canon expands presence in India market
As part of Canon’s 2023 growth strategy for the India market, the company’s India division has opened an office infrastructure…